Empowering Government and Enterprise Through Human-Centered Technology

Statewide Digital Equity Platform

Serendipity Innovation partnered with a state government to design and deploy a fully ADA-compliant digital equity portal, providing resources, broadband access maps, and digital literacy training for underserved communities.

Key Metrics:

• Outcome: Increased digital service access by 45% statewide.
• Timeline: 6 months from discovery to deployment.
• Scalability: Expanded to support over 3 million residents.

COVID-19 Community Health Tracker

Built an interactive, real-time COVID-19 dashboard for a public health agency, allowing residents and officials to monitor cases, vaccination rates, and resource availability with full mobile accessibility.

Key Metrics:

• Outcome: Improved public health engagement by 30% .
• Timeline: 90 days to MVP launch 120 days to full deployment.
• Scalability: Integrated across 12 counties and multiple health systems.

Community Workforce Learning Platform

Designed and deployed a customized Learning Management System (LMS) to support workforce development programs, targeting upskilling and career pathways for underrepresented groups.

Key Metrics:

• Outcome: : Enabled 1,200+ new learners in the first year.
• Timeline: 4 months from planning to rollout.
• Scalability: Now expanding into statewide partnerships.